Epsilon’s Buyer’s Guide: Loyalty Platforms 2026

How to choose a loyalty provider

Loyalty is one of the few remaining places where marketers can grow revenue without paying more for reach. Members spend three times more than non-members, and emotionally connected customers deliver up to four times the lifetime value.

But when you “look under the hood” of many loyalty programmes, you’ll find many promise the same thing: short-term, price-based engagements. What you really want is a loyalty programme that turns casual customers into lifetime members and continually evolves as you do.

What capabilities to look for when choosing a loyalty platform provider

This guide is designed to help you navigate the process and find a loyalty solution that:

• Provides value for both you and your customers

• Moves beyond transactional engagement predicated purely on discounts to memorable experiences that fuel long-term relationships

• Enables scalability and flexibility so that your programme evolves as your business grows

• Helps you measure and prove the value of your loyalty programme to business stakeholders

Download our guide to learn more about the essential capabilities and value drivers you should look for in a loyalty solution, and what questions to ask during your evaluation process.

Read the report.